Partner Documentation · 2026

Partner
Purchase Process.

How to place orders with Truefuels — retail stores & distributors.

Go True.
1
Get in touch
2
Order form
3
Partner folder
4
Invoice
5
Shipping
6
Payment
7
Dispatch
Step 1 · Start here
Ready to become
a Truefuels partner?

Everything starts with a single email. Reach out to our sales representative and we'll guide you through the rest — from pricing to your first order.

✉ santi@truefuels.com
CC: support@truefuels.com
Response within 24–48 business hours
02
Complete & submit the order form
Action required ↓

Fill in the Truefuels Order Form and return it to the contacts above. All orders must be placed in case quantities. Distributors: TBA.

Your business
  • Company / store name
  • Billing address
  • Delivery address
  • Contact person
  • Email & phone number
  • VAT number (if applicable)
Your order
  • Product SKU(s)
  • Quantity per SKU
  • Case quantities only
  • Distributor MOQ: TBA
03
Receive your partner folder
Truefuels sends ↓

Once your completed order form is received, Truefuels will share your Partner Folder — everything you need to get started.

Partner folder includes
  • Logos & Brand digital assets
  • Order form
  • Partner kit
  • Product fact sheets
  • Fuelling guide
  • Company presentation
  • Other (PR, Blogs...)
04
Invoice
Truefuels sends ↓

Truefuels will confirm stock availability for each SKU and issue your invoice. If any item is unavailable, you will be notified and can adjust your order before payment.

Invoice includes
  • Products & quantities ordered
  • Total product value
  • Shipping costs
  • Payment instructions
↻
If any item is out of stock, Truefuels will notify you before proceeding. You can adjust quantities or remove SKUs — the invoice is only issued once you confirm.
05
Shipping
UPS · Spain ↓

All orders are fulfilled via UPS from Spain. Shipping costs are calculated based on your order and delivery address, and added to your invoice.

UPS — dispatched from Spain
Shipping costs calculated per order and added to invoice
Warehouse expansion to Germany / Poland in progress — carrier details will be updated when operational
06
Payment
Required to proceed ↓

Payment is required in full before dispatch. Pay by bank transfer and reference your invoice number in the payment.

Requirements
  • Payment in advance
  • Full invoice amount
  • Quote invoice number
  • Bank transfer only
Important
  • Applies to all first orders
  • Goods dispatched on confirmation
07
Dispatch
2–4 business days ↓

Once payment is confirmed, Truefuels prepares and dispatches your order. Shipping confirmation and tracking details will be sent directly to you.

2–4
Business days
Typical dispatch time after payment confirmation. Tracking provided via UPS.
+
Education & POS materials
Partner benefit ↓

We help your team sell with confidence. Truefuels provides point-of-sale materials and learn how to unlock exclusive online training so your staff can communicate every product clearly to customers.

POS & education materials
  • In-store display materials
  • Product cards & shelf talkers
  • Brand assets for digital use
  • Sampling & trial packs
Contact the team to discuss what's available for your store or channel.
Online team training
  • Product knowledge modules
  • Fuelling & usage guidance
  • Hosted by Alistair Brownlee
  • Available on demand
Your team learns directly from a two-time Olympic champion — the science, the usage, and the story behind every product.
Get in touch
santi@truefuels.com
Ask about POS options & team training access
Commercial terms
Incoterm
EXW (Ex Works)
Carrier
UPS
Shipping origin
Spain
Payment
Bank transfer
Payment timing
Advance — all orders
Distributor MOQ
TBA
Orders & accounts
santi@truefuels.com
Primary contact for all order and account queries
General support
support@truefuels.com
CC on all order communications
Within 24–48 business hours
Partner Purchase Process · 2026